Technical Lead Modern Workplace

ITS Services, a subsidiary of ITS Group, specializes in IT Infrastructure & Operations, with more than 1,000 experts in engineering and operational maintenance (MCO) for On-Premise, Cloud, DevOps, and Cybersecurity services across France and Belgium.

Our areas of expertise:

• IT Infrastructure
• IT Operations
• Operational Cybersecurity
• Observability

At ITS Services, CSR commitment is at the heart of our priorities. We promote sustainable and responsible digital practices while supporting the professional and personal growth of our employees.

Great assignments await you with our key account clients in rich and varied environments

We are looking for a highly experienced Technical Lead Modern Workplace to play a key role in the technical evolution, stability, security, and continuous improvement of a large-scale digital workplace environment.

The position is part of a Digital Workplace Team composed of experienced specialists responsible for managing, optimizing, and modernizing end-user IT services and workplace solutions. The environment strongly focuses on Microsoft 365 technologies, cloud services, collaboration platforms, security, and hybrid ways of working .

The role combines deep technical expertise with technical leadership responsibilities. The consultant will act as a technical reference point for complex topics, support technical decision-making, guide team members, and ensure consistency and quality across Modern Workplace solutions, while remaining hands-on when required.

The mission also includes contributing to the reduction of technical debt, improving the end-user experience, and supporting modern hybrid workplace practices within a complex enterprise environment.

Your missions:

• Provide technical leadership for Modern Workplace solutions and services.
• Define and maintain the technical direction, quality, consistency, and stability of workplace environments.
• Design, implement, optimize, and support Microsoft 365 services and collaboration platforms.
• Act as the main technical point of contact for complex incidents, changes, and improvement initiatives.
• Support and coach team members on technical topics, troubleshooting approaches, and best practices.
• Ensure workplace solutions remain secure, scalable, performant, and manageable.
• Contribute to technical standards, governance, operational guidelines, and reference implementations.
• Integrate Modern Workplace solutions with existing IT services and enterprise systems.
• Support New Ways of Working (NWOW) and Hybrid Ways of Working (HWOW) initiatives from both practical and technological perspectives.
• Contribute actively to projects through technical input, design reviews, implementation support, and solution validation.
• Produce and maintain technical documentation and operational procedures.
• Monitor technology trends and innovations related to Microsoft 365, Modern Workplace, cloud technologies, and end-user computing.

Your activities:

• Lead the technical implementation and evolution of Modern Workplace environments.
• Participate hands-on in Microsoft 365 platform administration and optimization activities.
• Work on Office 365 services, Entra ID, collaboration services, and workplace integrations.
• Support cloud-based workplace services and Azure-related concepts.
• Handle technical escalations and complex troubleshooting scenarios.
• Review technical designs and validate implementation approaches.
• Ensure compliance with security and identity management best practices.
• Collaborate with infrastructure, security, project, and operations teams.
• Improve workplace performance, usability, and end-user experience.
• Contribute to reducing technical debt and improving operational efficiency.
• Define and maintain technical documentation, standards, and procedures.
• Participate in hybrid workplace transformation initiatives and operational improvements.
• Provide knowledge transfer and mentoring to less experienced engineers.
• Ensure operational continuity and technical consistency across workplace services.

You have the following skills:

Technical Skills

• Minimum 5 years of experience in IT architecture or technology leadership roles within complex IT environments.
• Minimum 15 years of hands-on experience in designing, building, and evolving Modern Workplace / End-User Computing solutions.
• Minimum 15 years of practical experience with Microsoft 365 technologies and workloads, including:
• Office 365
• Entra ID
• Collaboration services
• Minimum 5 years of experience with:
• Cloud concepts and Azure environments
• Cybersecurity fundamentals
• Identity and access management
• Endpoint security
• Minimum 3 years of experience supporting:
• Hybrid work environments
• Remote working models
• NWOW / HWOW initiatives
• Minimum 3 years of experience in project-driven environments with involvement in:
• Technical decision-making
• Design reviews
• Implementation activities

Soft Skills

• Strong analytical and problem-solving capabilities.
• Pragmatic and solution-oriented mindset.
• Ability to technically mentor and guide colleagues.
• Strong communication skills with both technical and non-technical stakeholders.
• Team-oriented and collaborative attitude.
• Sense of ownership and responsibility.
• Flexible, proactive, and eager to learn.
• Continuous improvement mindset.
• Ability to adapt to evolving technologies and environments.

Languages

• Dutch or French speaker with a good passive understanding of the other national language.
• Professional knowledge of English.