We are currently looking for a Freelance Business Analyst to support a major international banking institution on a KYC remediation and operational improvement initiative. Following a recent documentation gap impacting part of the client files, the team is reinforcing its operational capacity to support remediation efforts while improving governance, tracking, and process efficiency.
This role combines operational KYC support with light PMO and continuous improvement responsibilities in a fast-paced banking environment.
Your mission
Support KYC remediation activities on impacted client files
Assist with documentation reconstruction and quality checks
Contribute to PMO coordination, reporting, and remediation tracking
Help improve governance frameworks and operational processes
Act as a bridge between operations, compliance, and business teams
Identify inefficiencies and propose process improvements
Practical information
Contract: Freelance
Location: Brussels
Hybrid setup: 50% onsite / 50% remote
Experience required: minimum 1 year as Business Analyst
Languages: Dutch and/or French fluent required
Daily rate: €500/day excl. VAT
Key responsibilities KYC remediation activities (approx. 70%)
Support the re-performance of KYC checks on impacted client files
Assist with file reconstruction and documentation completion
Ensure documentation consistency and completeness
Coordinate with internal stakeholders when required
Contribute operationally to remediation exercises and backlog reduction
PMO & operational support (approx. 30%)
Support PMO activities:
Volume tracking
Backlog monitoring
Reporting on remediation progress
Drive continuous improvement initiatives by identifying operational inefficiencies
Help structure and prioritize remediation activities
Support governance framework implementation:
Escalation processes
Ownership clarification
Control mechanisms
Contribute to change management and implementation of regulatory/internal requirements
Monitor KPIs, risks, bottlenecks, and capacity constraints
Participate in discussions around operating model optimization and workload allocation
Act as a coordination point between operations, compliance, and business stakeholders
Your profile
At least 1 year of experience as a Business Analyst
Strong interest in banking and financial services
Previous exposure to KYC processes is a strong asset
Comfortable working in operational and transformation environments
Able to work independently and proactively
Strong communication and stakeholder coordination skills
Technical & business skills Mandatory
Good knowledge of MS Office tools
Familiarity with various IT tools and reporting environments
Ability to structure and document information clearly
Comfortable working with operational tracking and reporting activities
Nice to have
Previous KYC experience
Exposure to remediation or operational improvement initiatives
Interest in banking products and financial operations
Languages
Dutch or french: native or fluent
English: good working proficiency
Soft skills
Strong communicator with a diplomatic and customer-oriented mindset
Autonomous and able to work independently
Stress-resistant and adaptable
Problem-solving attitude
Detail-oriented with strong focus on quality and accuracy
Structured and organized approach to operational follow-up
Why join this project?
Join a high-visibility remediation initiative within a major financial institution
Combine operational KYC work with PMO and process improvement exposure
Collaborate with cross-functional teams across operations, compliance, and business
Gain experience in governance, remediation management, and operational transformation
Interested or know someone who could be a great fit? Feel free to reach out.
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