Business Analyst

We are currently looking for a Freelance Business Analyst to support a major international banking institution on a KYC remediation and operational improvement initiative.

Following a recent documentation gap impacting part of the client files, the team is reinforcing its operational capacity to support remediation efforts while improving governance, tracking, and process efficiency.

This role combines operational KYC support with light PMO and continuous improvement responsibilities in a fast-paced banking environment.

Your mission

• Support KYC remediation activities on impacted client files
• Assist with documentation reconstruction and quality checks
• Contribute to PMO coordination, reporting, and remediation tracking
• Help improve governance frameworks and operational processes
• Act as a bridge between operations, compliance, and business teams
• Identify inefficiencies and propose process improvements

Practical information

• Contract: Freelance
• Location: Brussels
• Hybrid setup: 50% onsite / 50% remote
• Experience required: minimum 1 year as Business Analyst
• Languages: Dutch and/or French fluent required
• Daily rate: €500/day excl. VAT

Key responsibilities KYC remediation activities (approx. 70%)

• Support the re-performance of KYC checks on impacted client files
• Assist with file reconstruction and documentation completion
• Ensure documentation consistency and completeness
• Coordinate with internal stakeholders when required
• Contribute operationally to remediation exercises and backlog reduction

PMO & operational support (approx. 30%)

• Support PMO activities:
• Volume tracking
• Backlog monitoring
• Reporting on remediation progress
• Drive continuous improvement initiatives by identifying operational inefficiencies
• Help structure and prioritize remediation activities
• Support governance framework implementation:
• Escalation processes
• Ownership clarification
• Control mechanisms
• Contribute to change management and implementation of regulatory/internal requirements
• Monitor KPIs, risks, bottlenecks, and capacity constraints
• Participate in discussions around operating model optimization and workload allocation
• Act as a coordination point between operations, compliance, and business stakeholders

Your profile

• At least 1 year of experience as a Business Analyst
• Strong interest in banking and financial services
• Previous exposure to KYC processes is a strong asset
• Comfortable working in operational and transformation environments
• Able to work independently and proactively
• Strong communication and stakeholder coordination skills

Technical & business skills Mandatory

• Good knowledge of MS Office tools
• Familiarity with various IT tools and reporting environments
• Ability to structure and document information clearly
• Comfortable working with operational tracking and reporting activities

Nice to have

• Previous KYC experience
• Exposure to remediation or operational improvement initiatives
• Interest in banking products and financial operations

Languages

• Dutch or french: native or fluent
• English: good working proficiency

Soft skills

• Strong communicator with a diplomatic and customer-oriented mindset
• Autonomous and able to work independently
• Stress-resistant and adaptable
• Problem-solving attitude
• Detail-oriented with strong focus on quality and accuracy
• Structured and organized approach to operational follow-up

Why join this project?

• Join a high-visibility remediation initiative within a major financial institution
• Combine operational KYC work with PMO and process improvement exposure
• Collaborate with cross-functional teams across operations, compliance, and business
• Gain experience in governance, remediation management, and operational transformation

Interested or know someone who could be a great fit? Feel free to reach out.