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Program Manager - Print & Fulfillment

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Program Manager - Print & Fulfillment

Harte Hanks is a global marketing services organization specializing in multi-channel B2B & B2C marketing solutions that connect our clients with their customers in powerful ways. Experts in defining, executing, and optimizing the customer journey, Harte Hanks offers end-to-end marketing services including consulting, strategic assessment, data, analytics, digital, social, mobile, print, fulfillment, logistics and contact center solutions. Join our Belgian team in Hasselt and play a key role in supporting high-profile international clients within the high-tech and pharmaceutical sectors. This client centric role combines hands-on daily management, execution, strategic thinking, proactive communication, and a continuous drive to optimize processes, client experience, and program performance. You will coordinate end-to-end digital, print, fulfillment, and logistics programs, including vendor management, warehousing, inventory, packing, shipping, and global delivery operations. In return, you will join an energetic work-hard, play-hard team culture in Hasselt where collaboration, performance, team spirit, and having fun go hand in hand. Support the account management teams with their daily client management activities where needed Take ownership of project implementations from initial planning and client alignment through execution, go-live, and post-implementation optimization Client Relationship & Quality Coordination Help developing trusted relationships with client services teams and key client stakeholders Monitor program health and ensure SLAs, KPIs, and quality standards are consistently met Reporting & Financial Coordination Support monthly invoicing activities with accuracy and timeliness Initial successful experience in a similar coordination, operations, or client service role—experience in pharmaceutical, fulfillment, or digital industries is a strong plus Ability to balance strategic thinking with operational hands‑on delivery to ensure solutions actually work for clients Ability to combine creative thinking with practical execution Comfortable working with figures and data Strong organizational, administrative and time management skills to handle various deadlines simultaneously Proficient written and verbal communication skills in English and Dutch (any additional language is a plus) Comfortable using Microsoft Office Suite (Excel, Outlook, PowerPoint, Word, Teams) Ability to communicate effectively with senior stakeholders, external partners and technical teams alike Professional Bachelor or university degree preferred At Harte Hanks, we believe in creating a workplace where everyone has an equal chance to succeed, no matter their race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity and expression, veteran status, or any other protected characteristics.

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