Dynamics CRM Consultant

About the Role

We are seeking a highly skilled Freelance Dynamics CRM Consultant to support a major Dynamics CRM implementation for a financial client in Brussels. This is a long-term opportunity for an experienced professional with expertise in Microsoft Dynamics CRM , Business and Functional Analysis , and a strong understanding of CRM solutions in the financial sector.

Key Responsibilities

• Lead and support the end-to-end implementation of Microsoft Dynamics CRM .
• Conduct business and functional analysis , gathering and documenting requirements from stakeholders.
• Configure and customize Dynamics CRM to align with business processes and client needs.
• Collaborate with technical teams to ensure seamless integration with other systems.
• Provide user training, documentation, and ongoing support to ensure adoption and success.
• Act as a key advisor to the client, ensuring best practices and efficiency in CRM usage.
• Potential travel to Canada for 1-2 days during the project (as needed).

Required Skills & Experience

• Proven experience as a Dynamics CRM Consultant , with a strong track record of implementations.
• Strong background in Business and Functional Analysis , particularly in CRM solutions.
• Experience in the financial sector is a significant advantage.
• Excellent understanding of CRM workflows, automation, and customization .
• Ability to translate business requirements into technical solutions.
• Fluent in French (written and spoken) – mandatory.
• Strong communication and stakeholder management skills.
• Ability to work independently and remotely with minimal supervision.

Nice to Have

• Knowledge of Power Platform (PowerApps, Power Automate, Power BI).
• Experience with Azure and cloud-based CRM solutions.
• Familiarity with compliance and regulatory requirements in the financial sector.