Customer Care Specialist

At Bellerose, a million things happen under the same roof. In our atypical office near Brussels, you’ll find our designers, product developers, the marketing department, logistics and almost everyone else involved in making our brand what it is. We have our own photo studio, rooftop terrace, yoga room, kitchen, plus plenty of room for a lot of people to work, all in an inspiring and people-friendly environment.

We believe in challenging ourselves, nourishing creativity, taking responsibility, and pushing forward – always with an open mind. That’s what we’ve been about since 1989. Want to be part of it all? Here are the current career openings at our headquarters.

We are looking for an enthusiastic, solution-oriented and dedicated colleague to join our Customer Care Specialist. In this role, you will be responsible for delivering an excellent customer experience and acting as a key link between Bellerose and our customers.

You will support customers throughout their journey, from product questions and order follow-up to returns, refunds and delivery issues. This role requires empathy, strong communication skills, attention to detail and the ability to stay calm and solution-focused in a fast-paced environment.

Tasks

• Respond to customer inquiries via Zendesk (email, phone, messaging and WhatsApp) in a timely and professional manner
• Provide clear and accurate answers in line with the Bellerose tone of voice
• Process orders, returns and refunds according to company policies
• Follow up on delivery issues with carriers and logistics partners
• Take ownership of customer issues and provide appropriate solutions
• Collaborate closely with logistics, retail, IT, e-commerce and finance teams
• Maintain accurate records of customer interactions and contribute to process improvements
• Continuously update your knowledge of products, systems and procedures

Profile

• Minimum 2 years of experience in a similar customer care role, preferably in retail, fashion or e-commerce
• Excellent communication skills and customer-focused mindset
• Fluent in English and French or Dutch, both written and spoken (Dutch is a strong plus)
• Strong problem-solving skills and ability to multitask under pressure
• Detail-oriented, organized and comfortable with digital tools and CRM systems
• Empathetic, resilient and solution-oriented
• Interest in new technologies and artificial intelligence
• Experience with Zendesk or similar tools is a plus

What Success Looks Like

• Customers feel understood, supported and treated fairly
• Issues are resolved quickly, accurately and professionally
• Internal teams receive clear and actionable feedback
• A high-quality customer experience aligned with the values of Bellerose

Offer :

• An inclusive international environment where people from different backgrounds, lifestyles and nationalities love to work together.
• Meal and eco vouchers.
• Group insurance with Vivium.
• Health insurance with Alan.
• Attractive discounts on our Bellerose collections.
• Office activities: from yoga classes to walking and running sessions with colleagues, and team lunches.
• A legendary Bellerose end-of-year party.

Location: Groot-Bijgaarden

Occupation: Full time

Do you think your skills and personality align perfectly with this vacancy and the spirit of our brand? We'd love to hear about your vision.