Required Skills and Experience:
- Technical Expertise: In-depth knowledge of Windows, macOS, and mobile operating systems (iOS/Android) along with experience in supporting hardware such as desktops, laptops, and mobile devices.
- Software Proficiency: Strong understanding of common business applications like Microsoft Office 365, VPN, remote desktop applications, and endpoint management tools.
- Experience in Imaging & Deployment Tools: Hands-on experience with SCCM, MDT, or similar tools for OS deployment and device imaging.
- Certifications such as CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, or similar.
- Experience with cloud platforms like Microsoft Azure or AWS.
- Knowledge of virtualization technologies (e.g., VMware, Citrix).
- Experience supporting Office 365, Active Directory, and VPN technologies.
Mandatory skills: L2 Support with Intune, Patch management.
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