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Operational Innovations Director/Senior Manager

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Operational Innovations Director/Senior Manager

About the Role As the Operations Director, you will take ownership of the end-to-end reliability and operational performance of our clients UCaaS platform. You will lead three distributed engineering teams and drive a step-change in operational maturity, from a reactive operation to a proactive, scalable, SRE driven model. Key skills and experience required.... Proven leadership experience in Operations, Platform or SRE within SaaS, UCaaS, CPaaS, or telecom Experience managing distributed engineering teams across geographies Incident management & on-call models SLOs / SLIs / reliability frameworks Observability & monitoring systems Track record of building or transforming operational maturity Technical Exposure to cloud platforms (AWS, Azure, or GCP) and Observability tools (Datadog, Grafana, Prometheus, ELK, etc.) CI/CD, Kubernetes/Docker, infrastructure-as-code etc You demonstrate a ownership mindset with strong accountability Structured and process-driven approach Proactive, solution-oriented attitude Strong collaboration and communication skills Bonus skills/experience ~ VoIP / SIP / real-time communications

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