Customer Care Officer

Why join us?

At our company, Customer Care is not just a support function. It’s a true partner to our clients, playing a key role in their success and their overall experience with our solution.

Joining our team means becoming part of a fast-growing company where:

• people are at the heart of every decision,
• collaboration and team spirit are part of everyday life,
• everyone can make a real impact from day one.

If you enjoy understanding, helping, analyzing, and finding concrete solutions, this role is made for you.

Your mission

As a Customer Care Officer, you are the first point of contact for our French-speaking and international clients. You support them on a daily basis, reassure them, guide them, and actively contribute to their satisfaction and autonomy.

You will never work alone: you will be part of a close-knit, supportive, and solution-oriented team.

What you will do

Support our clients

• Respond to requests via tickets, email, and phone.
• Understand needs, analyze situations, and provide tailored solutions.
• Ensure clear and high-quality follow-up on requests.
• Communicate mainly in FR/NL/UK

Work with modern tools

• Manage and prioritize support tickets.
• Use our internal tools to deliver a smooth and efficient customer experience.
• Contribute to the continuous improvement of our processes.

Share and transfer knowledge

• Contribute to the knowledge base (articles, guides, videos).
• Ensure quality and consistency of content in FR / EN / NL

Take part in onboarding & projects

• Help set up accounts and configure accounting connectors.
• Take an analytical approach to help clients fully leverage the solution.
• Contribute to cross-functional projects related to customer experience.

Who we are looking for

✔ You hold a Bachelor’s degree.

✔ You have 0 to 3 years of experience in Customer Care / Support or a strong interest in this type of role.

✔ You are fluent in Dutch / French and and have a very good level of English.

✔ You are comfortable with digital tools and enjoy understanding how things work.

✔ You are solution-oriented, empathetic, structured, and curious.

✔ You enjoy teamwork and helping others grow.

What you’ll love about working with us

A fast-growing SaaS scale-up with real career opportunities

EMAsphere is a high-potential SaaS scale-up offering strong career growth opportunities. Your role has a direct and tangible impact on the company’s growth and customer satisfaction. Continuous learning and on-the-job development are part of the journey.

Autonomy, trust & impact

We operate on a foundation of trust, autonomy, and ownership. You’ll have the space to take initiative, share ideas, and drive change.

Two offices, one mindset

Work from Ghent and/or Louvain-la-Neuve, depending on your preference.

A people-first, collaborative culture

At EMAsphere, performance goes hand in hand with well-being. We foster a human, collaborative, and results-driven culture where everyone matters and mutual support is key.

An international and dynamic environment

You will grow in an international, fast-paced, and ever-evolving environment, surrounded by committed and passionate colleagues.

EMAsport – move together

Because a healthy mind builds strong teams, EMAsport gives you a dedicated budget for team sports activities. Padel, squash, badminton… the perfect way to connect differently.

Feel good at work – for real

We do everything we can to make EMAsphere a great place to work.

Join a team as exceptional as you

Be part of a fun, dynamic, and committed team led by experienced entrepreneurs, where everyone can be themselves and grow in a positive and inspiring environment.

Your future environment

You will work closely with the Regional Service Team Lead and the Support Coordinator, within a team that values trust, autonomy, and accountability.