Directeur général/Directrice générale

General Manager – Hotel

Location: Radisson Hotel Liège City Centre, Belgium

Position Summary

The General Manager is fully accountable for the overall business performance of the hotel , including profitability, revenue growth, operational excellence, guest satisfaction, talent development, and compliance with brand standards.

The role carries full P&L ownership and is responsible for delivering sustainable financial performance while maximizing asset value and ensuring an exceptional guest experience.

The General Manager acts as the business leader of the property , balancing operational execution with strategic, commercial, and financial priorities.

Direct reports may include:

• Director of Finance
• Director of Sales & Revenue Manager
• Front Office Manager
• HR Manager

Key Responsibilities1. Financial Leadership & Profitability Management

Lead and oversee all financial aspects of the property, including:

• Full P&L ownership and accountability
• Annual budgeting and business planning
• Monthly forecasting and variance analysis
• Cost control and expense optimization
• EBITDA and GOP growth
• Cash flow monitoring
• Payroll cost management
• Financial risk management
• Productivity and efficiency optimization

Monitor and drive performance against key financial indicators:

• RevPAR (Revenue per Available Room)
• ADR (Average Daily Rate)
• Occupancy
• GOP (Gross Operating Profit)
• GOPPAR (Gross Operating Profit per Available Room)
• EBITDA
• Payroll %
• Profit conversion ratios

Primary objective: maximize profitability while preserving long-term asset value.

2. Commercial Strategy & Revenue Growth

Develop and execute strategies to increase market share and revenue through:

• Revenue management optimization
• Pricing and yield strategies
• Corporate and group business development
• MICE and events segment growth
• Strategic partnerships
• Sales performance monitoring
• Market intelligence and competitor analysis

Collaborate closely with Sales and Revenue teams to achieve:

• Revenue targets
• Market penetration growth
• Improved RevPAR Index
• Increased customer acquisition and retention

3. Strategic Leadership & Asset Management

Drive long-term business performance by:

• Developing multi-year strategic plans
• Identifying growth opportunities
• Supporting investment and renovation decisions
• Aligning operational objectives with ownership expectations
• Protecting and enhancing asset value

Serve as the primary liaison between hotel operations and ownership stakeholders.

4. Operational Excellence & Brand Standards

Ensure outstanding execution across all operational areas:

• Guest experience and satisfaction
• Brand compliance
• Quality assurance standards
• Health & safety compliance
• Operational efficiency
• Service excellence initiatives

Monitor key operational indicators including:

• Guest Satisfaction Scores
• Online reputation metrics
• Audit results
• Service quality indicators

5. Leadership & Talent Development

Build and lead high-performing teams through:

• Recruitment and succession planning
• Performance management
• Coaching and leadership development
• Employee engagement initiatives
• Culture building
• Workforce planning

Create an environment focused on accountability, collaboration, and performance excellence.

Qualifications & Experience

Preferred education:

• Degree in Finance, Business Administration, Hospitality Management, or related field
• MBA or equivalent advanced qualification considered an asset

Experience required:

• Significant leadership experience within hospitality operations
• Demonstrated full P&L management experience
• Strong background in financial performance optimization
• Experience leading multi-department teams
• Commercial and revenue management exposure

Leadership Competencies

• Strategic thinking
• Financial acumen
• Decision-making capability
• Commercial mindset
• Stakeholder management
• Negotiation skills
• Resilience under pressure
• Strong communication and influencing abilities

Performance Indicators (KPIs)

Performance may be measured through:

• EBITDA growth
• GOP and GOPPAR performance
• Revenue achievement
• RevPAR Index
• Occupancy rates
• Budget adherence
• Guest Satisfaction Scores
• Employee Engagement metrics
• Market share development
• Operational efficiency indicators

Overall purpose of the role:

To lead the hotel as a profitable, sustainable, and high-performing business unit , delivering strong financial returns, exceptional guest experiences, and long-term value creation for owners and stakeholders.

Avantages :

• Assurance hospitalisation
• Carte essence
• Chèques repas
• Éco-chèques
• Uniformes fournis
• Voiture de société

• Lieu du poste : En présentiel