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IT SUPPORT ADVISOR (H/F)

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IT SUPPORT ADVISOR (H/F)

With more than 40 years of expertise and over 100 GW installed worldwide, we provide advanced solar inverters, battery systems, smart energy management tools, and high‑quality support services. Our Benelux office in Mechelen delivers sales, training, and after‑sales engineering support for installers, partners, and end users. we are looking for a technically curious, analytical support Specialist who enjoys problem‑solving, data interpretation, and customer interaction. 🛠 You will be part of the first‑line/second‑line engineering support team: Technical Support & Diagnostics Analyse system behavior using PV production graphs, energy‑flow diagrams, SoC curves, logs, error codes Support customers with cloud portals, monitoring apps, data logging, and firmware Register all actions in Salesforce Create/update troubleshooting guides and knowledge‑base content Collaborate with our German engineering teams for complex escalations 🎯 We are looking for someone who is both technically solid and comfortable with a high volume of technical information. Languages ~ Fluent in English + Dutch and/or French (spoken & written) interpret graphs, logs, and system data A degree in electrotechnics, IT, engineering, or equivalent experience Experience in technical helpdesk, field engineering, or renewable energy support is a strong plus Knowledge of Belgian and Dutch grid standards Familiarity with Modbus, data loggers, or IoT connectivity 💚 Work at a leading European renewable technology company Extensive internal training on: communication protocols Competitive salary package (13th month, insurance, meal vouchers, mobility benefits) ~Supportive team and international career opportunities 📩

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