Business Analyst

Position Summary

In addition to having extensive experience as a Business Analyst and Customer Product Owner, you have a technical background in IT and a strong grasp of the needs and preferences of retail customers. Possessing a minimum of 10 years of demonstrated market experience and adeptness in managing stakeholders, you excel in establishing clear expectations and effectively navigating operational work environments.

Key Areas of Responsibilities:

• Requirements Analysis:
• Customer focal point, understand customer business and technical solution & environment
• Gather customer requirements on new features/changes proposed for POS and Self-Checkout systems.
• Draft epics in consumable format for all stakeholders with acceptance criteria.
• Drive t-shirt sizing, working closely with wider internal team to fully scope solutions.
• Propose design ideas, based on existing solutions to identify any potential adverse impacts.
• Identify gaps and use previous retail and IT knowledge to analyze a range of options.
• Facilitate meetings/workshops to evaluate paths, keeping the colleague and shopper experience at the heart of what we do.

• Solution Design
• Write Epics and/or user stories intended for a broad audience, achieving the balance between technical and non-technical information and other ad-hoc documentation to assist the customer in understanding the solution.
• Own solution design sessions, working closely with development to achieve aims, whilst adhering to the roadmap.
• Cross functional working to pull the solution together ensuring end-to-end thinking and achieving project timelines.
• Reaching across multiple accounts for best practice and building rapport with Business Analyst team.
• Flexibility to react to fast changing customer requirements from original definition.
• Staying abreast of the internal product roadmap and releases to assess suitability for the customer.

• Deployment
• Experience with and worked on agile projects.
• Ability to assist PM with sprint planning where required.
• Delivery of new version to the customer, including configuration changes examples and backward compatibly changes in case needed.
• Assure that all correct components have been installed and that basic sanity tests are run.
• Validate with sanity and integration test new functions developed against approved requirements.
• Utilise analytical skills, problem-solving capabilities, and in-depth solution knowledge to conduct readiness for deployment evaluations.
• Integration support of various NCR Voyix products into a customer solution.

• Defect Analysis
• Analyze defects and provide diagnosis against original requirements.
• Help develop testing requirements and plans to validate application changes and supporting business processes.
• Train internal and external QA teams on what the functionality of developments is intended to achieve.
• Provision of technical project support on customer sites, up to customer project acceptance.
• Work closely with developers, QA teams, and customers for deeper analysis as required.

• Stakeholder Management
• Run customer showcases, to update progress of developments and demonstrate functionality is achieving what was set out in solution design.
• Feed into wider reporting suite going up to programmer level. Weekly status.
• Point of reference for daily stand ups/defect calls.
• Maintain client relationships to ensure high customer satisfaction.
• Incorporating work with colleagues in different time zones.

Job Skills & Qualifications

• BS or MS degree in a business discipline or equivalent experience in an IT-related field.
• 5+ years of experience in a Business Analyst role, conducting requirements analysis, epic/user story writing, and solution design, and with technical IT background and knowledge.
• Experience with software lifecycle, from eliciting original customer requirements, all the way through to go live in production and aftercare analysis.
• Ability to communicate effectively across various functional and multicultural groups in a complex, global environment.
• Ability to work effectively as part of a team, while often working independently and with little direct supervision to accomplish goals.
• Ability to recognize high-level opportunities for improvement and change.
• Ability to assimilate and apply new job-related information in a timely manner.
• Desirable: Experience working with issue management tools such as Jira.
• Desirable: Experience working with hyper scalers/ platforms including Azure and GCP.

Selection Criteria/Qualifications

• Experience working on customer-facing projects.
• Experience working in an agile project environment.
• Experience working in retail and/or professional services.

Language skills : Native Flemish and French and Fluent English