Senior Information Technology Business Analyst

Job Overview

Lead the analysis and evolution of a multi-country customer self-service portal, collaborating with business, IT, UX, customer care, legal, and international stakeholders to translate needs into scalable digital solutions."

Key Responsibilities

• Gather and analyze business needs across Sales, Marketing, Customer Care, Legal, IT, and international stakeholders
• Translate requirements into testable user stories, functional specifications, process documentation, and decision logic
• Evaluate impact, scope, dependencies, risks, and operational consequences of proposed platform changes
• Facilitate workshops and alignment sessions with cross-functional and international stakeholders
• Support agile delivery activities including backlog refinement, sprint planning, demos, testing, and release preparation
• Collaborate with UX designers and ensure consistency between front-end portal, backend systems, and country-specific requirements

Skills and Competences

• Agile and Scrum methodologies
• User story and acceptance criteria writing
• Functional documentation and process flow modeling
• Understanding of APIs and system integrations
• Analytical and problem-solving abilities
• Stakeholder management
• Clear and professional communication
• Figma
• Azure DevOps
• Confluence

Qualifications

• At least 5 years of experience as a Business Analyst or Functional Analyst in a digital product environment
• Proven experience with customer portals or self-service platforms