Customer Success Manager Technical

I’m currently hiring a Technical Customer Success Manager for a growing and profitable SaaS company of 20 people based in Brussels and Louvain-La-Neuve.

This role sits at the intersection of Customer Success and Engineering .

Your main responsabilities:

You’ll help clients solve technical issues, investigate bugs, manage configurations and integrations, and support the internal team on more technical topics.

The environment is very AI-driven internally, meaning communication, problem-solving and autonomy matter more than being a hardcore developer.

What you’ll do:

• Handle day-to-day L2 support tickets from end-users and client admins
• Escalate L3 issues to Engineering with clear and actionable context
• Operate technical operations such as client migrations, SSO setups,...
• Run SQL queries and basic scripts to investigate or correct data
• Help clients with API integrations
• Make the link between Customer Success and Engineering team
• Document recurring issues and improve the knowledge base

What are they looking for:

• Customer-oriented without being afraid to push back when needed
• Comfortable managing multiple priorities
• Used to work with AI tools such as ChatGPT, Claude or Copilot in daily work
• Comfortable working with SQL queries
• Basic understanding of REST APIs and tools like Postman
• Familiar with SSO concepts (SAML / OIDC)
• Basic Git/documentation understanding
• Previous support / technical support / implementation experience is appreciated

You do not need to be a software engineer or a strong coder for this role.

The company is open to someone with good fundamentals, strong communication skills, and the ability to leverage AI tools effectively.

What would make you stand out as candidate :

• Experience in a B2B SaaS environment is a strong plus
• Experience with tools such as Intercom or Zendesk
• Exposure to GDPR-related topics
• Experience in mobility, proptech or HR tech environments

Languages

• Fluent English and French or Dutch is required
• Additional European languages are a plus

Why join them?

• Profitable and growing SaaS company
• Strong product-market fit and international ambitions
• Modern AI-first working environment
• High ownership and autonomy
• Smart and collaborative team with low ego culture
• Hybrid way of working : 1 day at the office, the rest of the week is free to work remote
• Offices in Brussels & Louvain-la-Neuve, you can work in both based on your choice

Interested?

Apply here!