Web Operations Manager

Tasks:

• Develop and review the information architecture and the navigation structure of future and existing HR content;
• Structure and organise HR content using features such as web parts, components, sections, metadata, and navigation to enhance user experience and findability;
• Conduct quality assurance checks, including broken links, formatting consistency, and compliance with editorial and web accessibility guidelines;
• Contribute to the continuous improvement of the information architecture and the user journey across several sites;
• Conduct tests of the search and of the virtual agent to assess that business needs are met;
• Provide web writing and editorial support, including rewriting, proofreading, and optimising content for readability, accessibility (WCAG), and internal search engine optimisation (SEO);
• Identify content that requires improvement, to better underpin business goals and respond to user needs;
• Perform regular content updates and maintenance to ensure the accuracy, relevance, and freshness of published information;
• Coordinate with content owners and stakeholders to ensure that content is published in a timely and effective manner;
• Support the community management with presentations, tutorials, support sessions, etc;
• Monitor the key indicators and analytics such as usage, search, navigation or feedback to identify points of improvement for content effectiveness and user engagement.

Requirements

• Bachelor’s degree in IT, combined with 10 years of relevant working experience in IT;
• Experience with Service Now, SharePoint Online & Microsoft 365 knowledge;
• Experience with information architecture & UX;
• Experience with structuring content using Service Now and SharePoint features, tagging and taxonomy, user navigation flows, and optimizing for findability and engagement;
• Experience with web content creation & editorial skills;
• Knowledge of user-oriented architecture, usability and user-centred design;
• Excellent command of the English language