REMOTE SUPPORT TECHNICIAN
Match jouw profiel
Solliciteren
Plaats
3570 AlkenBelgië
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-05-16Online to:
2026-07-15EUR 15.00 HOUR
REMOTE SUPPORT TECHNICIAN
- Confidential
- België
- Andere
- 2 uren geleden
Required Skills and Experience: · Technical Expertise: In-depth knowledge of Windows, macOS, and mobile operating systems (iOS/Android) along with experience in supporting hardware such as desktops, laptops, and mobile devices.
· Software Proficiency: Strong understanding of common business applications like Microsoft Office 365, VPN, remote desktop applications, and endpoint management tools.
· Experience in Imaging & Deployment Tools: Hands-on experience with SCCM, MDT, or similar tools for OS deployment and device imaging.
· IT Security Awareness: Understanding of security policies, endpoint protection, and compliance standards (e.g., encryption, antivirus, patch management).
· Problem-Solving Skills: Ability to diagnose and resolve technical issues efficiently, both remotely and in person.
· Communication Skills: Excellent verbal and written communication skills for interacting with end users and IT teams.
· ITIL Awareness: Familiarity with ITIL principles and experience with incident, problem, and change management processes.
· Strong knowledge of Windows and macOS operating systems.
· Experience troubleshooting hardware, software, and networking issues.
· Familiarity with remote desktop tools (e.g., TeamViewer, AnyDesk, Microsoft Remote Desktop).
· Basic understanding of ITIL principles and incident management processes.
· Excellent communication skills, both written and verbal.
· Ability to work independently and prioritize tasks effectively to the team members
· Bachelor’s degree in IT, Computer Science, or a related field.
· Certifications such as CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, or similar.
· Experience with cloud platforms like Microsoft Azure or AWS.
· Knowledge of virtualization technologies (e.g., VMware, Citrix).
· Experience supporting Office 365, Active Directory, and VPN technologies.
· Previous experience in a deskside or helpdesk support role.
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