EUC SUPPORT CONSULTANT

Required Skills and Experience:

· Technical Expertise: In-depth knowledge of Windows, macOS, and mobile operating systems (iOS/Android) along with experience in supporting hardware such as desktops, laptops, and mobile devices.

· Software Proficiency: Strong understanding of common business applications like Microsoft Office 365, VPN, remote desktop applications, and endpoint management tools.

· Experience in Imaging & Deployment Tools: Hands-on experience with SCCM, MDT, or similar tools for OS deployment and device imaging.

· IT Security Awareness: Understanding of security policies, endpoint protection, and compliance standards (e.g., encryption, antivirus, patch management).

· Problem-Solving Skills: Ability to diagnose and resolve technical issues efficiently, both remotely and in person.

· Communication Skills: Excellent verbal and written communication skills for interacting with end users and IT teams.

· ITIL Awareness: Familiarity with ITIL principles and experience with incident, problem, and change management processes.

· Strong knowledge of Windows and macOS operating systems.

· Experience troubleshooting hardware, software, and networking issues.

· Familiarity with remote desktop tools (e.g., TeamViewer, AnyDesk, Microsoft Remote Desktop).

· Basic understanding of ITIL principles and incident management processes.

· Excellent communication skills, both written and verbal.

· Ability to work independently and prioritize tasks effectively to the team members

· Bachelor’s degree in IT, Computer Science, or a related field.

· Certifications such as CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, or similar.

· Experience with cloud platforms like Microsoft Azure or AWS.

· Knowledge of virtualization technologies (e.g., VMware, Citrix).

· Experience supporting Office 365, Active Directory, and VPN technologies.

· Previous experience in a deskside or helpdesk support role.