Support Manager (AI)
Match jouw profiel
Solliciteren
Plaats
LaekenBelgië
België
Contract
Vooltijds, Onbepaalde duurDatum gepubliceerd
2026-05-16Online to:
2026-07-15EUR 15.00 HOUR
Support Manager (AI)
- Cronos Europa
- België
- 2 uren geleden
As a Support Manager, you will play a key role in the organisation, implementation, and continuous improvement of AI systems.
You will act as a central point of coordination between business analysis teams, support teams, AI operations contractors, and innovation stakeholders, ensuring high‑quality AI services, user satisfaction, and operational excellence.
Responsibilities
Organise, implement, and maintain the support of AI systems and AI service delivery
Coordinate support teams and business analysis teams involved in the delivery of AI services
Elaborate, implement, and continuously improve support and service management processes
Contribute to information systems (IS) service management, including monitoring and continuous improvement activities
Liaise with project teams, AI operations contractors, and the AI Innovation team
Proactively update, extend, and improve the AI services and service catalogue, including the integration of results and prototypes originating from the AI Innovation team
Coordinate and maintain Wiki platforms, collaborative sites, and the AI service catalogue
Draft, maintain, and update service‑related documentation, processes, and supporting artefacts
Ensure effective communication, visibility, and promotion of the AI service catalogue
Manage and follow up user requests, ensuring timely, accurate, and high‑quality responses
Monitor and follow up on service quality and user satisfaction
Provide guidance on the use of AI systems and services,
Manage incidents related to information systems or service delivery, including reporting, analysis, and lessons learned
Design and organise user documentation and communication materials related to AI systems and service delivery
Design, manage, and coordinate training courses and knowledge transfer materials for systems and AI services
Participate in user, service, and project meetings, contributing expert input and coordination support
Profile
Proven ability to manage complex service ecosystems and multiple stakeholders
Strong organisational and coordination skills
Excellent analytical, communication, and problem‑solving capabilities
Strong service‑oriented mindset with a focus on quality and user satisfaction
Excellent written and spoken English
Technical skills / expertise
Mandatory expertise:
At least 10 years of experience in end‑user assistance and support of information systems
At least 10 years of experience with Wiki platforms, collaborative sites, and service catalogues
At least 10 years of experience in reporting and professional drafting
Good knowledge of ITIL principles (minimum 5 years)
At least 5 years of experience with Confluence, Jira, SharePoint, or equivalent tools
At least 5 years of hands‑on experience with advanced AI solutions, including:
Natural Language Processing (NLP)
Large Language Models (LLMs)
Data mining
Advanced visual analytics and Business Intelligence
Linked data, knowledge graphs, semantic interoperability
Why cronos group?
We'll propose you:
An attractive and competitive salary package
A healthy work‑life balance within a supportive environment
The opportunity to work with cutting‑edge technologies in an entrepreneurial spirit
Continuous professional development through tailor‑made training programmes aligned with your needs
A stimulating role in a friendly, people‑oriented workplace
If you wish to join a dynamic organisation on a human scale, while contributing to innovative AI services within the European public sector, don't wait anymore and join Cronos Group!
You will act as a central point of coordination between business analysis teams, support teams, AI operations contractors, and innovation stakeholders, ensuring high‑quality AI services, user satisfaction, and operational excellence.
Responsibilities
Organise, implement, and maintain the support of AI systems and AI service delivery
Coordinate support teams and business analysis teams involved in the delivery of AI services
Elaborate, implement, and continuously improve support and service management processes
Contribute to information systems (IS) service management, including monitoring and continuous improvement activities
Liaise with project teams, AI operations contractors, and the AI Innovation team
Proactively update, extend, and improve the AI services and service catalogue, including the integration of results and prototypes originating from the AI Innovation team
Coordinate and maintain Wiki platforms, collaborative sites, and the AI service catalogue
Draft, maintain, and update service‑related documentation, processes, and supporting artefacts
Ensure effective communication, visibility, and promotion of the AI service catalogue
Manage and follow up user requests, ensuring timely, accurate, and high‑quality responses
Monitor and follow up on service quality and user satisfaction
Provide guidance on the use of AI systems and services,
Manage incidents related to information systems or service delivery, including reporting, analysis, and lessons learned
Design and organise user documentation and communication materials related to AI systems and service delivery
Design, manage, and coordinate training courses and knowledge transfer materials for systems and AI services
Participate in user, service, and project meetings, contributing expert input and coordination support
Profile
Proven ability to manage complex service ecosystems and multiple stakeholders
Strong organisational and coordination skills
Excellent analytical, communication, and problem‑solving capabilities
Strong service‑oriented mindset with a focus on quality and user satisfaction
Excellent written and spoken English
Technical skills / expertise
Mandatory expertise:
At least 10 years of experience in end‑user assistance and support of information systems
At least 10 years of experience with Wiki platforms, collaborative sites, and service catalogues
At least 10 years of experience in reporting and professional drafting
Good knowledge of ITIL principles (minimum 5 years)
At least 5 years of experience with Confluence, Jira, SharePoint, or equivalent tools
At least 5 years of hands‑on experience with advanced AI solutions, including:
Natural Language Processing (NLP)
Large Language Models (LLMs)
Data mining
Advanced visual analytics and Business Intelligence
Linked data, knowledge graphs, semantic interoperability
Why cronos group?
We'll propose you:
An attractive and competitive salary package
A healthy work‑life balance within a supportive environment
The opportunity to work with cutting‑edge technologies in an entrepreneurial spirit
Continuous professional development through tailor‑made training programmes aligned with your needs
A stimulating role in a friendly, people‑oriented workplace
If you wish to join a dynamic organisation on a human scale, while contributing to innovative AI services within the European public sector, don't wait anymore and join Cronos Group!
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