End User Support Specialist

End User Computing (EUC) L1 Support Engineer | Desktop Support Engineer | IT Support Specialist | Onsite | Brussels, Belgium | B2B Freelance Contract

📍 Location: Brussels, Belgium (Onsite)

💼 Employment Type: Backfill Support Assignment | Freelance / B2B Contract

💰 Rate: EUR 210/Day

About the Role

We are actively hiring an End User Computing (EUC) L1 Support Engineer / Desktop Support Engineer / IT Support Specialist for an onsite enterprise IT support engagement in Brussels, Belgium.

This is a Backfill Support Assignment, where the engineer will provide onsite IT support coverage during planned or unplanned absence of the full-time onsite engineer (leave, vacation, sickness, or off days).

The selected consultant will be responsible for ensuring uninterrupted end-user IT operations and maintaining enterprise support standards during coverage periods.

This opportunity is ideal for professionals experienced in desktop support, deskside support, EUC operations, and enterprise IT environments.

Key Responsibilities

• Provide onsite desktop and end-user technical support in a corporate environment
• Act as backfill coverage for the permanent onsite engineer during absence periods
• Troubleshoot hardware, software, and basic network-related issues
• Support laptops, desktops, printers, peripherals, docking stations, and mobile devices
• Perform device setup, installation, imaging, configuration, and troubleshooting
• Manage incidents and service requests within defined SLA timelines
• Support Microsoft Windows 10/11 and Microsoft 365 environments
• Handle password resets, account unlocks, and basic Active Directory administration tasks
• Coordinate with internal IT teams and escalation groups when required
• Maintain accurate ticket updates, asset records, and technical documentation
• Deliver high-quality customer-focused IT support to enterprise users

Required Skills & Experience

• Experience in:
• EUC L1 Support
• Desktop Support
• IT Support
• Deskside Support
• Strong knowledge of:
• Microsoft Windows 10/11
• Microsoft 365
• Basic understanding of:
• Active Directory
• Networking fundamentals
• Enterprise IT infrastructure
• Experience with hardware troubleshooting and peripheral support
• Strong communication and problem-solving skills
• Ability to work independently in an onsite enterprise environment
• Professional attitude with strong customer-service orientation
• English communication skills required (French or Dutch is an advantage)

Preferred Qualifications

• Experience working in enterprise or managed IT services environments
• Familiarity with ticketing tools such as:
• ServiceNow
• Jira
• Remedy
• Understanding of ITIL-based support processes
• Relevant certifications are a plus:
• CompTIA A+
• Microsoft Certifications
• ITIL Foundation

Why Join?

• Opportunity to work in an enterprise-grade IT environment
• Exposure to international IT support operations and standards
• Flexible B2B freelance engagement
• Hands-on experience with enterprise infrastructure and EUC technologies
• Professional and collaborative technical environment
• Excellent opportunity to strengthen enterprise deskside support expertise