Operations Manager

New Vacancy: Operations Manager

Do you have a passion for efficiency, process optimization, and driving business performance? Do you thrive in a dynamic environment where you can connect teams, improve workflows, and turn insights into action? Then this opportunity could be the perfect fit for you.

As an Operations Manager within our Talent Services business unit, you will play a pivotal role in ensuring operational excellence across the organization. You will act as the link between teams, streamline collaboration, and help shape strategic decision-making through data-driven insights and continuous improvement initiatives.

Your Responsibilities

Operational Excellence & Efficiency

• Ensure the smooth and efficient running of daily operations by identifying friction points and implementing smarter, scalable solutions.
• Analyze, optimize, and refine processes and tooling in collaboration with the Operational Excellence team.
• Audit existing workflows, identify bottlenecks, and drive continuous improvement initiatives.
• Monitor financial performance, including P&L, benchmarks, and margins.

Data, Reporting & Strategic Insights

• Track and analyze Key Performance Indicators (KPIs) to support informed business decisions.
• Translate operational data into actionable insights for leadership teams.
• Prepare reporting and budgeting data for both local and global stakeholders.
• Support strategic planning through accurate forecasting and performance analysis.

Team Leadership & Cross-Functional Support

• Support Project Managers on staffing-impacting projects, ensuring the right resources and budgets are aligned with business priorities.
• Lead the “supop” team and guide teams through operational transitions and change initiatives.
• Drive coordination across strike zones and ensure effective follow-up on cross-team requests.
• Foster collaboration, accountability, and operational consistency across teams.

What We’re Looking For

Experience : Proven experience in operations management, preferably within talent delivery, staffing, or talent solutions environments.

Leadership : Strong leadership and coaching skills, with the ability to motivate and develop teams.

Analytical Mindset: Excellent problem-solving capabilities and a data-driven approach to decision-making.

Communication: Outstanding communication, stakeholder management, and interpersonal skills.

Industry Knowledge: Solid understanding of trends, best practices, and compliance requirements within the talent solutions industry.

Interested?

Curious to learn more about the role? We’d love to hear from you.