Information Technology Support Engineer

Service Desk Engineer – Mission Critical Environment (Brussels)

About the Role

We are looking for a Service Desk Engineer to join a high-impact environment supporting critical communication systems. This role goes beyond traditional ticket handling, focusing on first-line technical resolution and ownership of incidents within a complex infrastructure landscape.

Key Responsibilities

• Act as the first point of contact for technical incidents and service requests
• Perform initial troubleshooting and issue resolution (L1 support)
• Analyse and diagnose issues across infrastructure, applications, and network layers
• Escalate incidents when required, with clear and structured information
• Monitor systems and ensure timely response in a critical environment
• Contribute to continuous improvement of support processes and knowledge sharing

Your Profile

Core Requirements

• Strong interest in IT with a hands-on, problem-solving mindset
• Ability to take ownership and responsibility in high-pressure situations
• Motivated to learn and grow within a technical environment
• Looking for a long-term opportunity with development potential

Technical Skills

• Basic understanding of IT infrastructure (servers, OS, applications)
• Knowledge of networking fundamentals (e.g. IP addressing, basic connectivity concepts)
• Structured approach to troubleshooting and incident analysis
• Familiarity with IT support environments or tools is a plus

Languages

• Proficiency in French and/or Dutch , with good understanding of both
• English is an advantage