Head of Membership

About amfori

amfori advocates for a world in which trade serves a purpose : delivering social, environmental and economic benefits for everyone.

As a global business association , amfori supports its members at every step of their due diligence journey, offering a comprehensive range of ESG products and services .

Founded in 1977, and recognised for its flagship product amfori BSCI , amfori leverages decades of expertise and close collaboration with more than 2400 member companies as well as auditing companies, producers, factories, and other stakeholders such as policymakers. Representing a diverse array of industries in over 50 countries, that cover trade streams in over 100 countries, amfori continues to have a positive impact on fostering sustainable trade.

About the Role

As Head of Membership , you will lead amfori’s global member engagement and retention strategy, ensuring that members clearly experience the value of amfori’s products and services. You will play a critical leadership role in strengthening long-term member relationships, maximizing member satisfaction and retention, and embedding member needs at the heart of amfori’s corporate strategy.

This role combines strategic leadership, data-driven decision-making, and senior stakeholder engagement to support sustainable growth and long-term participation of amfori members worldwide.

Responsibilities

Global Member Engagement & Retention

• Define and execute a global member engagement and retention strategy aligned with amfori’s corporate objectives
• Lead member onboarding and renewal initiatives, ensuring members fully understand and leverage the value of amfori’s offerings
• Define, monitor, and act on member satisfaction using analytics, structured feedback, and direct dialogue
• Set and track retention-focused performance objectives

Strategic Key Account Management

• Lead and oversee Strategic Key Account Management
• Establish a structured, data-driven KAM framework, including segmentation, governance, and performance criteria
• Set annual and cross-functional KAM goals and monitor delivery

Membership Support & Service Excellence

• Define, validate, and monitor service levels, processes, and performance standards
• Leverage technology and systems to improve operational efficiency
• Foster a culture of service excellence and cross-cultural collaboration

Data, Insights & Decision Support

• Develop and oversee strategic membership data analysis and reporting
• Identify trends, risks, and growth opportunities to inform leadership decisions

Strategic Leadership & Representation

• Contribute to corporate strategy and long-term decision-making, ensuring member perspectives are structurally embedded
• Oversee the end-to-end member lifecycle experience for existing members
• Represent amfori towards members in key engagements, strengthening trust and long-term relationships

People & Budget Management

• Build, lead, and develop high-performing, multidisciplinary teams
• Plan, manage, and monitor relevant budgets to ensure efficient and sustainable operations

Profile

• Master’s degree or equivalent level of education
• Minimum 10 years of relevant professional experience , including senior leadership roles
• Proven experience in membership-based organisations, customer engagement, account management, or stakeholder-driven environments
• Strong leadership skills with experience contributing to organisational strategy
• Track record of business acumen with particular affinity for technology and data-driven decision-making
• Excellent command of English ; additional languages are an asset
• Solid experience in leading and managing multi-cultural regional and global teams