Business Relationship Manager

NEXEO is looking for – Business Relationship Manager (IT Production)

NEXEO is currently looking for a Business Relationship Manager for a mission based in Brussels, with a hybrid working setup (50% on-site / 50% remote).

We are seeking an experienced consultant to act as the key interface between IT Production and Business teams , ensuring service quality, project alignment, and strategic advisory within a complex IT environment.

Mission Overview

As a Business Relationship Manager, you will be the privileged point of contact for business stakeholders , managing both Run (operations) and Change (projects) activities.

You will ensure service performance, stakeholder alignment, and transparency , while promoting IT production strategy and guiding business teams on the use of IT services and solutions.

Key Responsibilities

• Act as the main point of contact between IT Production and Business lines
• Ensure smooth operation of applications and infrastructure services
• Coordinate stakeholders to guarantee service quality and performance
• Provide regular communication and visibility to business stakeholders
• Manage and prioritize the IT project portfolio (Change & Run)
• Act as an ambassador of IT Production , promoting strategy and roadmap
• Advise business teams on IT products, services, and best practices
• Manage escalations and business issues (irritants)
• Ensure cost transparency and budget follow-up for IT services
• Define and monitor KPIs and performance indicators

Profile Required

• Bachelor or Master degree (or equivalent experience)
• Minimum 6 years of experience in IT, ideally in IT Production or Service Management
• Strong experience in Business / IT relationship management
• Experience in budget management and stakeholder management

Technical Skills

Mandatory:

• Strong knowledge of IT infrastructure and production environments
• Knowledge of IT security and cybersecurity
• Experience with ITIL methodologies
• Understanding of resilience frameworks (DRP, BCP, High Availability)
• Experience in production operations management
• Ability to define and track performance KPIs

Nice to have:

• Broader technical background across IT systems and integration

Soft Skills

• Strong communication and stakeholder management skills
• Influencing and advisory capabilities
• Analytical and structured mindset
• Proactive, autonomous, and solution-oriented
• Team player with strong collaboration skills
• Ability to work in a dynamic and multicultural environment

Languages

• French: fluent
• English: fluent
• Dutch: not required

This role is ideal for a senior IT professional who enjoys combining technical understanding, stakeholder management, and strategic advisory in a high-impact environment.