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User Experience Researcher - Remote (m/w/d)


About Ariad We’re the digital consultancy & staffing firm that leading A-brands in Europe count on to make digital transitions happen. We bring together Europe’s finest talent and build strong teams that create digital customer experiences people want, love, and talk about. We are looking for a Medior UX Designer (5+ years experience in a corporate environment) with a strong focus on AI-powered experiences . You will join a digital team within a Customer Channel environment, working on web and app platforms to design and improve customer journeys across residential, professional, and B2B segments. Using a Design Thinking approach, you’ll collaborate closely with UX/UI designers, researchers, product owners, and developers to create intuitive, human-centered experiences. A key part of your role is designing interfaces where conversational AI, autonomous agents, and predictive systems feel natural, transparent, and trustworthy. Frame design challenges, define objectives, and select the right approach (traditional, AI-assisted, or hybrid) Conduct user research (interviews, usability testing, surveys, analytics) and translate insights into actionable improvements Facilitate ideation workshops and design sprints with cross-functional teams Create high-quality deliverables: user flows, wireframes, and interactive prototypes Design conversational flows and AI-assisted interactions Prepare and run user testing to validate solutions before development Apply a continuous improvement mindset using data and feedback Promote Design Thinking and UX best practices across teams Minimum 5 years of experience in UX design within a corporate environment Strong experience with Design Thinking and user-centered methodologies Expertise in wireframing, prototyping, and user flow design (Figma) Experience with user research and usability testing Knowledge of conversational design, AI-assisted UX, and adaptive interfaces Fluent in English ( Dutch or French speaker ) If you are excited about the opportunity to grow your career and make a difference, we encourage you to apply for job in a dynamic team.

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