End User Support Specialist

End User Computing (EUC) L1 Support Engineer | Desktop Support Engineer | IT Support Specialist | Onsite | Brussels, Belgium | B2B Freelance Contract

Location: Brussels, Belgium (Onsite)

Employment Type: Backfill Support Assignment | Freelance / B2B Contract

Rate: EUR 210/Day

About the Role

We are actively hiring an End User Computing (EUC) L1 Support Engineer / Desktop Support Engineer / IT Support Specialist for an onsite enterprise IT support engagement in Brussels, Belgium .

This is a Backfill Support Assignment , where the engineer will provide onsite IT support coverage during planned or unplanned absence of the full-time onsite engineer (leave, vacation, sickness, or off days).

The selected consultant will be responsible for ensuring uninterrupted end-user IT operations and maintaining enterprise support standards during coverage periods.

This opportunity is ideal for professionals experienced in desktop support, deskside support, EUC operations, and enterprise IT environments .

Key Responsibilities

• Provide onsite desktop and end-user technical support in a corporate environment
• Act as backfill coverage for the permanent onsite engineer during absence periods
• Troubleshoot hardware, software, and basic network-related issues
• Support laptops, desktops, printers, peripherals, docking stations, and mobile devices
• Perform device setup, installation, imaging, configuration, and troubleshooting
• Manage incidents and service requests within defined SLA timelines
• Support Microsoft Windows 10/11 and Microsoft 365 environments
• Handle password resets, account unlocks, and basic Active Directory administration tasks
• Coordinate with internal IT teams and escalation groups when required
• Maintain accurate ticket updates, asset records, and technical documentation
• Deliver high-quality customer-focused IT support to enterprise users

Required Skills & Experience

• Experience in:
• EUC L1 Support
• Desktop Support
• IT Support
• Deskside Support
• Strong knowledge of:
• Microsoft Windows 10/11
• Microsoft 365
• Basic understanding of:
• Active Directory
• Networking fundamentals
• Enterprise IT infrastructure
• Experience with hardware troubleshooting and peripheral support
• Strong communication and problem-solving skills
• Ability to work independently in an onsite enterprise environment
• Professional attitude with strong customer-service orientation
• English communication skills required (French or Dutch is an advantage)

Preferred Qualifications

• Experience working in enterprise or managed IT services environments
• Familiarity with ticketing tools such as:
• ServiceNow
• Jira
• Remedy
• Understanding of ITIL-based support processes
• Relevant certifications are a plus:
• CompTIA A+
• Microsoft Certifications
• ITIL Foundation

Why Join?

• Opportunity to work in an enterprise-grade IT environment
• Exposure to international IT support operations and standards
• Flexible B2B freelance engagement
• Hands-on experience with enterprise infrastructure and EUC technologies
• Professional and collaborative technical environment
• Excellent opportunity to strengthen enterprise deskside support expertise