Bedrijfsanalist

Business Analyst (Automotive) - Ghent

We are looking for a Senior Business Analyst to join a automotive client in Ghent for a long-term freelance assignment. In this role, you will support the transformation of aftersales operations and dealer network processes, with a focus on improving customer experience, service efficiency, and decision-making.

Interested in this role You can find all the relevant information in the description below.

The client is investing in the optimisation of service processes across dealerships, including maintenance, repair, warranty handling, and customer interaction. As a Business Analyst, you will work with business stakeholders to understand their needs, translate them into clear requirements, and oversee a successful implementation by IT and delivery teams.

Your Responsibilities

• Gather, analyse, and document business requirements related to aftersales and dealer processes
• Translate business needs into clear functional requirements and user stories
• Analyse and improve end-to-end processes (maintenance, repair, warranty, customer journeys)
• Act as the bridge between business stakeholders and IT delivery teams
• Facilitate workshops and align stakeholders on scope and priorities
• Support backlog management and business-driven prioritisation
• Ensure solutions align with xqknzec business objectives and process improvements

Assignment Details

• Seniority: Senior
• Start Date: ASAP
• Duration: 12 months (extension possible)
• Contract Type: Freelance
• Location: Ghent
• Hours per Week: 40
• Languages: Dutch (required)