Front Desk Receptionist

Key responsibilities

• Always ensure a warm welcome to all members and guests. Be friendly, courteous and polite.
• Answer phones promptly with a warm friendly tone.
• Direct people to the relevant areas and unit guests with their members.
• Make update on members updates in the ERP system.
• To recognize repeat members and guests ensuring we understand all their requirements and preferences, ensuring that the clients feel valued.
• Always be informed on what is happening at TheMerode.
• Build strong personal relationships with all stakeholders.
• Supports and contributes to the overall success of TheMerode.
• Alongside your key duties you may be asked to complete other tasks as and when necessary and reasonably required in line with business needs.

Personal Skills

• Has strong interpersonal skills needed to build trust amongst employees at all levels
• Is a 'team-player' and enjoys working in partnership with colleagues
• Views individual differences to build new ideas and innovations
• "Owns" problems and find solutions

Skills & Experience

• Previous experience hosting or in the horeca sector is a plus
• Possess excellent written and oral communication
• Passion for delivering excellent guest service
• Strong interpersonal skills and ability to work within a team
• Excellent organizational
• Trilingual: FR – NL – EN
• full-time job with rotating shifts