System Administrator

Tasks/Deliverables

The task scope covers:

• Daily operations of Monitoring and Application Performance Monitoring tools: AppDynamics, Dynatrace, Icinga, Splunk

• Design of management systems and other tools: design of architecture, technical evaluation of alternatives offered on the market, conduct of proof of concept, testing in pre-production

environment

• Implementation of new solutions for operations: migration of new systems in production

environment, definition of procedures, training of operators for new procedures, development

of tools (customisation or configuration of commercial tools)

• Evaluation of quality and efficiency of operations by definition and implementation of metrics;

periodical follow-up of metrics; proposal of measures to improve quality and/or efficiency of

operations

• Training: knowledge at admin level and proven experience are required for one of the

following tools:

• AppDynamics
• Dynatrace
• Icinga
• Splunk

Expertise and skills

• Excellent knowledge of ITIL best practices in ICT operations

• Technical knowledge in at least 3 of the following domains:

• Log Management / Data Monitoring / Artificial Intelligence / Machine Learning
• Application Performance Monitoring (APM)
• Microservices and Containers architecture
• Cloud-based applications and services
• Working methodologies: DevOps, AIOps, ITIL
• Network basic infrastructure (LAN, WAN, switches, firewalls, proxies, DNS)
• Data Centre basic infrastructure (servers, virtual machines, storage)

• This profile requires a minimum experience of 6 months in at least 2 of the following domains:

• IT Monitoring and Log Management in a centralised Operations Centre
• IT infrastructure performance (fault management and/or capacity planning and/or
• security management)
• IT Support level 1 (Helpline) and/or level 2
• Data mining, IT metrics and reporting
• Customer care (IT services)