ICT Asset Management Expert (Senior / Expert Level)

Context

A major organization is seeking an experienced ICT Asset Management Expert to strengthen and evolve its asset management governance within a complex, decentralized environment.

The mission focuses on structuring, standardizing, and optimizing asset lifecycle management processes, ensuring high data quality, performance tracking, and alignment with organizational strategy.

Main Objectives

• Strengthen and improve the current asset management governance framework
• Define and implement KPIs and performance metrics (including resilience & asset availability)
• Standardize and optimize asset lifecycle processes
• Ensure data quality, governance, and reporting across the organization
• Support organizational change and adoption

Key Responsibilities

1. Governance & Process Design

• Improve and implement asset management governance frameworks
• Define processes covering asset lifecycle, inventory, maintenance, and data management
• Propose and structure a Master Data Cell (scope, roles, responsibilities)

2. Performance Management & KPIs

• Define and implement KPIs and process metrics
• Set up process performance monitoring and reporting
• Analyze data to identify trends, risks, and improvement opportunities

3. Documentation & Standardization

• Document processes, workflows, roles, and tools in alignment with ICT strategy
• Develop and maintain asset lifecycle documentation (AS-IS and TO-BE)
• Ensure consistency and standardization across the organization

4. Change Management & Adoption

• Support organizational change through stakeholder engagement and key users
• Ensure transversal adoption of processes across business and IT teams
• Facilitate workshops and drive alignment between stakeholders

5. Data Governance & Workflow Optimization

• Implement workflows ensuring data accuracy, lifecycle tracking, and historization
• Drive initiatives such as data cleaning and process automation
• Ensure the overall quality, performance, and compliance of the asset management process

6. Reporting & Communication

• Set up and maintain process reporting frameworks
• Communicate performance insights to stakeholders
• Contribute to governance meetings and cross-functional coordination

7. Continuous Improvement & Innovation

• Propose pragmatic improvements to enhance process efficiency and robustness
• Perform ongoing technology watch on asset management practices and tools

Key Deliverables

• Asset Lifecycle documentation (AS-IS and TO-BE)
• Defined and implemented KPIs & performance tracking model
• Setup and operationalization of a Master Data Cell
• Process governance framework and documentation
• Reporting dashboards and analytical insights
• E-learning materials supporting adoption

Technical / Functional Skills

• 10+ years of experience (expert level)
• Minimum 5 years in asset management (IT or physical assets)
• Proven experience in: Governance setup in decentralized environments, Process design and optimization, Asset lifecycle management (including cost, workforce, stock interactions)
• Experience with SAP PM or similar asset management tools
• Strong knowledge of asset management best practices (ISO 5500x or equivalent)
• Experience coordinating cross-functional stakeholders (IT, business, operations)

Methodologies (Nice to Have)

• Process improvement methodologies (Lean, Six Sigma, statistical analysis)
• Change management frameworks
• Experience in transformation programs
• Certifications such as ITIL, BPM, Project Management

Languages

• Fluent in French or Dutch (mandatory)