Technical Support Engineer

Growatt is a new energy enterprise dedicated to the R&D and manufacturing of PV inverters, energy storage, and EV chargers as well as smart energy management solutions. Energy drives our cultural and economic progress, and in the long run, humanity and civilization itself rely on sustainable energy sources. With a vision to build a green and sustainable future, a group of pioneers in the global PV industry headed by David Ding came together in 2011 and founded Growatt. The passion to enable everyone to benefit from sustainable energy inspires deep devotion in Team Growatt, who work relentlessly to deliver high quality products and services to global customers. Within a decade's time, Growatt quickly grows to become a global leading distributed energy solution provider. Today, Growatt is already the global No.1 residential inverter supplier and also one of the world's top four suppliers of PV inverters and storage hybrid inverters. Yet, the passion we share with our global partners to create a better world continues to take us forward. Functieomschrijving Key Responsibilities Provide technical support in Belgium Deliver training for distributors and installers on product usage. Report product faults, escalate major quality issues and work closely with HQ to improve product quality. Maintain technical documentation and daily work reports, following company policy. Handle customer inquiries, product fault diagnosis, product replacement/maintenance, system upgrades, and routine visits. Profiel Qualifications Degree in Power Electronics, Electrical Engineering, Automation , or related fields preferred. Experience in electrical or photovoltaic (PV industry) service is a plus. Strong problem-solving, analytical, and self-learning skills. Excellent communication, customer handling, and teamwork abilities. Proactive, responsible, goal-oriented, and able to work under pressure. Proficient in MS Office and technical documentation. Fluency in Dutch and English is mandatory. Aanbod Van € 3.500 tot € 4.500 per maand