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Operations Officer

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Operations Officer

Key Responsibilities

  • Welcome and assist clients in a professional and customer-oriented manner
  • Manage reception activities and guide clients to their appointments
  • Provide administrative and logistical support to the branch/team
  • Handle phone contact with clients and respond to inquiries efficiently
  • Support clients with banking-related questions and digital tools where needed
  • Ensure a smooth and high-quality customer experience at all times
  • Work accurately and proactively in a fast-paced environment

Experience Required

  • Bachelor’s or Master’s degree
  • Strong customer service and communication skills
  • Fluent-level Dutch with good knowledge of French (English is a plus)
  • Good knowledge of MS Office and ability to work with different IT tools
  • Interest in finance and banking products/services
  • Experience with BNP Paribas Fortis Easy Banking Web/App is a plus
  • Customer-oriented, diplomatic, and solution-driven mindset
  • Able to work independently and handle stressful situations professionally
  • Strong attention to detail, accuracy, and service quality
  • Comfortable working fully onsite in Knokke

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