Join Us as a Service Manager / IT Team Leader!

Are you ready to lead a high-performing IT support team and make a real impact in an engineering IT environment? We’re looking for a hands-on leader who thrives on team management, operational excellence, and problem-solving.

🎯 Your Mission

You’ll lead a dedicated IT support team that ensures the stability, security, and efficiency of critical engineering IT services, including:

• 🖥️ Active Directory & workstation management
• 📦 Application packaging, installation & deployment
• 💾 Filesystem & storage management
• 🛠️ Troubleshooting engineering tools & environments
• 🔄 Lifecycle management (OS upgrades, major software releases)

🌟 What You’ll Do

Team & Service Management

• Organize daily team activities, workloads & priorities 🗂️
• Manage incidents, requests & changes via ServiceNow (or similar) ⚡
• Optimize processes and workflows for operational excellence 🔧
• Lead your team to peak performance 💪

Operational Excellence & Crisis Handling

• Coordinate technical crises affecting engineering operations 🚨
• Act as the escalation point for complex issues 🆘
• Work closely with management, engineering leaders & stakeholders 🤝
• Drive post-mortems & corrective actions to prevent recurrence 🔍

Performance & Reporting

• Define KPIs and track service performance 📊
• Analyze data to continuously improve support quality 📈
• Communicate progress, risks & achievements transparently 🗣️

🛠️ What We’re Looking For

Technical Expertise

• Active Directory domain administration & workstation environments (Windows/Linux)
• Application packaging, deployment & license management
• Filesystem & storage management principles
• Experience with ITSM tools (ServiceNow, etc.)
• Data skills: Excel, PowerBI, Python for reporting & visualization

Leadership & Social Skills

• Proven experience leading technical teams 👥
• Strong prioritization & crisis management skills ⚖️
• Excellent problem-solving & communication abilities ✨

Nice-to-Have

• KPI design & service performance reporting
• Familiarity with engineering environments (CAD, simulation tools)
• Knowledge of ITIL processes

🎓 Qualifications

• Master’s degree or equivalent experience
• 6–10 years in IT operations or support leadership