Plaats

Alost
België
België

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2026-05-04

Online to:

2026-07-03
EUR 20.00 HOUR

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Desktop Technical Support Technician

HCLTech
België
Andere
3 weken geleden

HCLTech is a global technology company, spread across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Our purpose is to bring together the best of technology and our people to supercharge progress for everyone, everywhere our clients, partners, their stakeholders, communities, and the planet. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We have committed to achieving net zero by 2040. Fluent in Dutch and English Member of on-site support teams across EMEA (Europe Middle East Africa), On Site Service Engineers (OSS Engineers) are primarily focus on infrastructure IT equipment and end-user computer customer experience to ensure all interactions result in a positive support-based service. Performs timely resolution of workstations, mobile, hardware and software problems within SLAs (Service level Agreement) through effective use of experience, knowledge, and technical resources through a ticketing system. Ownership, leadership, communication, and liaison with key contacts in other resolver groups to ensure right action is taken to resolve any issues/tasks he/she will be responsible for. Follow-up all processes for use of IT systems, document all actions and activities performed on IT equipment. Autonomous, self-motivated, and able to act with limited support and supervision (On-Call services) Conforms to international key IT processes such as support, change and asset management (ITIL®) The key responsibility is to provide customer facing end-user support within a team that includes: Break-fix and support in Microsoft environment for laptop, desktop, tablets and associated hardware, software & peripherals including operating System, base loaded software, Office suite and other business application as well as Mobility devices (Android/iOS - iPhone/iPads) Imaging/Re-imaging end user IT devices according to client IT security policies and procedures IT infrastructure equipment support including large scale office moves, re-stack activities, that includes printers and MFDs (Multi-Function Displays). Provide smart hands and eyes support for servers, network equipment, and security devices on site locations, as per client or HCL policies and procedures including access related issues with smart card, password, and security applications (Home Office users) Coordinate with vendors / Contractors for provision of end-user support (e.g., Support and/or participate in outside of support HCL and/or client projects as requested. Provide IT support for on-site and/or off-site events and meetings Provide On-call support outside business hours, provide IT support for disaster recovery and emergency response service. BS / BA in Computer Science, Information Technology , or an equivalent combination of education and/or experience ~3 years of technical experience in IT technical support and/or IT Service Delivery. ~ Site specific language (site dependant on Dutch Language) and English is required BS/BA in Computer Science, Information Technology, or an equivalent combination of education and/or experience A supportive, diverse, and global team with a brilliant culture. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few. For more information on how we process your personal data, please refer to HCLTech’s .

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Desktop Technical Support Technician

Plaats

Contract

Datum gepubliceerd

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Desktop Technical Support Technician

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