IT Support Analyst

IT User Support Specialist/IT Support Analyst

A fantastic opportunity has arisen for a IT User Support Specialist/IT Support Analyst to join our Brussels based global law firm on a permanent basis.

IT User Support Specialist/IT Support Analyst

Responsibilities and Duties:

The IT Support Analyst is responsible at local level for ensuring that a comprehensive IT support service is provided to the partners, lawyers and business professionals, through proactive, professional and courteous customer request and incident handling. This position is also responsible for working closely with the users to educate them on the technologies deployed within the office and on the desktop, with the aim of improving efficiencies and productivities.

The IT Support Analyst acts as a power user of both our Core Technology applications and Legal Technology application toolset both in usability and understanding of product specifications and necessary configurations for varying legal uses and applications.

The IT Support Analyst understands and is motivated to look beyond the obvious technical problem, conducts research, documents results and shows an ability to analyse and draw meaningful conclusions from information gathered.

The IT Support Analyst ensures the knowledge transfer of experiences with adoption, use and requirements of Core Technology applications and the Legal Technology toolset to others on the team to enable scalability of support.

You will be responsible for delivering quality and efficient functional support to all users in the Brussels office. Support will be provided via a number of channels (e-learning, floorwalking, 1-2-1 desk-side visits, etc.) to optimise the resources and minimise the impact on fee earners' time.

IT User Support Specialist/IT Support Analyst

Knowledge, Sills and Experience:

• Fluency in spoken and written English is a pre-requisite, as well as fluency in French.
• Experience of performing an IT training/functional support role in the legal sector or in a similar professional services type organisation is an advantage.
• Experience of delivering Microsoft Office and iManage DMS related support/training.
• Any experience with the range of document production, management and tools in the legal sector is a plus.
• Strong appreciation of cyber security best practices.
• Good understanding (and experience) of using templates and business standard documents.
• Knowledge of Apple and iOS, and Android is an asset.
• Experience in building and profiling desktops and laptops.
• Experience supporting Wi-Fi, Cisco telephony, secure/follow me printing solutions is an advantage.
• Hands-on experience in supporting mobile devices and Video Conferencing systems.
• Good knowledge of Virtual Desktop Technologies will be an advantage.

IT User Support Specialist/IT Support Analyst