Support Manager

А global digital transformation company with a team of more than 4,900 global players in 26 countries – in Europe, America and Asia, working together to put organizations at the forefront of innovation by bringing together talent, knowledge and technology.

Our approach is based on conscious technology, through which we create positive environments and meaningful opportunities, always in our own way, making the complex simple.

VASS BeNeLux, in partnership with the European Commission, is currently seeking an Expert Support manager to work from the European Commission.

The role:

The following tasks will be performed by external service provider:

Provide first level support to end-users of ABAC/SUMMA within the framework of the

ABAC/SUMMA helpdesk

• Coordination between the SUMMA project team and the service support team

• Organization, implementation and maintenance of IS Support

• IS service management

• Provide users with the required information and manage the information sites

• Management and follow-up of users’ requests

• Participation in user, service and project meetings

• User guidance and information for financial information systems (SUMMA), (SAP

environment)

• Follow-up of service quality

Following skills and knowledge are required for the performance of the above listed tasks:

• Proven knowledge in end user assistance or support of information systems

• Knowledge of ITIL

• Good reporting methods

• Ability to balance a friendly work environment with high levels of productivity

• Proven ability to communicate effectively in an operational environment

• Excellent interpersonal communication skills to interact with users

• Ability to work in a cooperative manner with other staff members

• Ability to handle confidential and sensitive information with discretion

• Problem-solving skills, with the demonstrated ability to resolve situations utilizing

knowledge of standard deployment and release policies

• Good organizational skills with the ability to set priorities in an operational

environment and meet deadlines

• Knowledge of IT-systems like ABAC, SAP… would also be an advantage.

SPECIFIC EXPERTISE

Following specific expertise is mandatory for the performance of tasks:

• Knowledge in end user assistance or support of information systems

• Good knowledge of ITIL

• Good reporting skills

CERTIFICATIONS & STANDARDS:

Optional certification: ITIL foundation certification

You have:

To have a bachelor of minimum 3 years

If you want to join a dynamic company where technological challenges will be found in your day to day we are waiting for you in the great VASS team.

And we encourage you to be the best version of yourself: Transformative, Creative, Honest, Vibrant!

At VASS we take action every day to achieve a favourable environment that facilitates and promotes equal opportunities, non-discrimination, diversity and inclusion of all people. We select our talent based on business needs, skills and merits.