Service Desk Agent

We are currently looking for a Service Desk Agent to support Digital Workplace services for a leading international environment in Brussels.

💻 Smart Working Policy: 2 days remote / 3 days on-site

🧑 💻 Experience: Minimum 3 years

🌍 Languages: English (Β2 min)

Key Responsibilities

• Perform Digital Workplace support activities
• Manage all types of user interactions (phone, ticketing portal, chat, messaging)
• Provide user guidance and support regarding services, software, and applications
• Ensure follow-up and resolution of incidents and user requests

Required Knowledge & Skills

• Strong knowledge of Workstation support and administration (Windows 10 and above)
• Good knowledge of Microsoft Office applications (Office 2016 and above)
• Basic understanding of server environments (Windows/Linux) and Active Directory services

Knowledge of Basic tasks related to :

• Account management
• Network setup and protocols
• Backup and restore procedures
• Antivirus management
• Patch and software distribution
• Scanning and printing support

Soft Skills

• Excellent communication and interpersonal skills
• Analytical mindset and strong troubleshooting abilities
• Ability to work under pressure while maintaining a positive attitude
• Strong customer service orientation and commitment to quality
• Proactive and responsive approach to problem solving

Certifications (one of the following preferred)

• Windows 10 MCSA
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• IT Helpdesk Professional (or equivalent)
• Google IT Support Professional Certificate
• Microsoft Office Specialist (MOS)
• Advanced Windows Troubleshooting for IT
• Call Centre Associate Certified (or equivalent)

Founded in 1997 in Brussels, UpcoMinds is a reliable IT partner specializing in Project Development, Consulting, Strategic Teaming, and R&D & Innovation.

With offices in Belgium, Greece, and Cyprus, we support organizations across Europe in delivering complex, high-impact technology initiatives. Our team of 200+ professionals operates in an agile and hybrid working model.

🔗 Learn more at:

UpcoMinds is committed to creating an inclusive working environment where all employees are treated with dignity and respect. We provide equal employment opportunities to all candidates.

Our recruitment consultants will review your CV and contact you shortly. If you do not hear from us within ten (10) working days, please consider that you have not been selected for this role.

By submitting your CV, you consent to its retention in our database for two (2) years, in accordance with GDPR, for the purpose of considering your application for current or future employment opportunities.