ALT2026-0154 - Service Desk Agent

We are looking for a Service Desk Agent for a key client based in Belgium.

Main tasks

• Performs Digital Workplace support activities
• Manages all type of user interactions (phone, ticketing portal, chat, messaging …)
• User guidance and support regarding the use services, software and applications
• Follow-up of incidents and user request

Requirements

Minimum experience

• 3+ years of experience

Certifications (1 from the below)

• Windows 10 MCSA

• Microsoft 365 Certified: Modern Desktop Administrator Associate

• IT Helpdesk Professional (or equivalent)

• Google IT Support Professional Certificate

• Microsoft Office Specialist (MOS)

• (Advanced) Windows troubleshooting for IT

• Call Centre Associate Certified (or equivalent)

Knowledge and skills

For the first line:

• Good Knowledge of Workstation support and Administration (Windows 10 and above);

• Good Knowledge of Office applications (Office 2016 and above);

• Basic knowledge of Server environment (Windows/Linux) and Active Directory services;

• Knowledge of Basic tasks related to:

o Account management

o Network setup and protocols

o Backup and restore procedures

o Antivirus management

o Patch and software distribution

o Scanning and Printing understanding;

For the second line

• Demonstrated commitment to deliver quality.

• Ability to train (train-the-trainer principle).

Language

• English language required (B2 min)
• French is nice to have

Location

• Brussels, Belgium (Hybrid: 2 days remote, 3 days on-site)