Service Administrator - Immediate start, ThoughtLabs Belgium

Solliciteren

Plaats

Bruxelles
België
België

Contract

Vooltijds, Onbepaalde duur

Datum gepubliceerd

2026-04-18

Online to:

2026-06-17
EUR 20.00 HOUR

Report this listing

Service Administrator - Immediate start

Title: IT Monitoring & Process Improvement Specialist General Specifications Work Location: Ringstation II Work Regime: Full-time Experience Required: 10+ years (Expert level) Job Description 1. Operational Monitoring & Provisioning (Daily Tasks) Execute “Monitoring as a Service” requests Ensure proper execution of provisioning steps (polling, access, configuration updates, etc.) Respond to incidents and structural issues and escalate when necessary Ensure quality control of data, configurations, and log files Collaborate closely with Service Desk, service managers, development teams, Big Data team, and other supporting platforms 2. Lean & Digital Process Improvement (Improvement Initiatives) Analyze existing workflows and identify inefficiencies Build improvement proposals based on Lean principles: standardization, automation, reduction of variability Translate operational insights into: Digitalization (dashboards, scripts, workflows, API integrations) Automation (CI/CD, orchestration tools, event-driven monitoring) Process models (BPMN, value stream mapping) Develop and track improvement projects Change management: introduce new ways of working and support teams Ownership and leadership of small projects Work environment: Hybrid, with at least 2 days per week in the Brussels office Estimated Workload ~ Total hours: 9,000 Technical Skills Requirements Knowledge of Dutch or French (C1 – advanced proficiency) Knowledge of English (B2 – upper-intermediate level) Experience in IT Service Management (at least as a process participant) – minimum 2 years Technical Systems Experience (min. 2 years): Linux systems (as a user) Database systems (via SQL queries) Elastic Stack (user or analyst; preferably data ingestion analysis and Kibana dashboards) Monitoring Technologies (min. 2 years): At least one of: OpenTelemetry Syslog Agentless polling Elastic Beats SNMP Networking Experience (min. 2 years): Segmented IP networks Preferably: ability to analyze network flows and define Network Security Controls with the Network Security team Process Improvement (min. 2 years): Experience in technical process improvement initiatives Evaluation during interview includes: Ownership Communication Analytical skills Reporting Change management

Solliciteren