Functie

Are you a hospitality person with a determined commitment to delivering exceptional guest experiences? Do you thrive in environments where you can showcase your customer service super powers and make a lasting impression on every guest you encounter? If so, we want you to join our team!

We are currently seeking a dynamic individual to fill the role of Hospitality Professional for a fixed contract position with a consistent schedule. As the face of our establishment, you will primarily be stationed at the reception , but your role will extend to include food and beverage service, making every interaction memorable and ensuring our guests feel truly welcomed and cared for.

Key Responsibilities:

• Greet guests with warmth and professionalism upon arrival, providing a seamless check-in experience.
• Anticipate guests' needs and exceed their expectations by delivering personalized service and attention to detail.
• Handle reservations, inquiries, and guest requests promptly and efficiently.
• Assist with food and beverage service, including taking orders, serving meals, and maintaining a clean and organized dining area.
• Uphold high standards of cleanliness and presentation throughout the establishment.
• Act as a knowledgeable resource for guests, providing information about local attractions, amenities, and services.
• Collaborate effectively with team members to ensure smooth operations and a positive work environment.

If you are a professional who thrives in a fast-paced environment and is eager to go above and beyond for every guest, send your CV to thomas@thenotary.be.

Jouw profiel

Requirements:

• Previous experience in hospitality or customer service roles preferred.
• Passion for delivering outstanding service and a genuine desire to create memorable experiences for guests.
• Strong communication and interpersonal skills, with the ability to interact confidently with individuals from diverse backgrounds.
• Exceptional organizational abilities and attention to detail.
• Flexibility to work a fixed schedule, including evenings, weekends, and holidays.
• Proficiency in at least three languages preferred.
• Food and beverage service experience is a plus.

• De klant informeren over de diensten van de organisatie en de reservatieprocedure
• De facturen voor de verblijfkosten opstellen, de betalingsmiddelen controleren en de betalingen ontvangen
• De opvolggegevens van de activiteiten registreren (reservaties, annulaties, verkoop, ...)
  Dagelijkse statistische rapporten opstellen (bezettingsgraad, gemiddelde prijs, ...)
• Antwoorden op vragen van de klanten tijdens hun verblijf
• De klanten verwelkomen bij hun aankomst
  De administratieve formaliteiten in verband met hun verblijf afhandelen
• De kassa afsluiten en de openstaande rekeningen controleren
• De reservaties registreren en de bezetting van kamers, appartementen, bungalows, ... actualiseren
• De gepaste acties nemen bij een geschil met een klant (commerciële ingesteldheid, ...)
• Klaarmaken en opdienen van het ontbijt in de eetzaal of op de kamer
• De organisatie van seminaries, congressen, ... in het bedrijf coördineren

Aanbod

Salary: €3.000,00 - €3.500,00 per month

Benefits:

• Food allowance
• 13th month salary

Solliciteren

Thomas Ulenaers
0496710534
thomas@thenotary.be