Night Coordinator, Emergency Reception Center, St-La...

Millions of people are fleeing war, hunger, persecution or natural disasters. Most of them are in Third World countries. But also in Belgium people arrive in search of a new home and a safe haven. At the request of the government, Red Cross-Flanders receives applicants for international protection while they wait for the outcome of their procedure.

Are you motivated to help with this mission? Come join our team and have an imediate impact.

• You are responsible for the proper functioning of the night supervisors and the quality basic care in the reception center during the night;
• You manage two teams that alternate and ensure good communication between them as well as between the night and day teams;
• You coach the night team in the individual supervision of residents and in dealing with verbal and non-verbal aggression;
• You observe problems and trends during night work in the center and report these to center management;
• You support the night supervisors in solving problems and follow-up on important cases with center management.
• You report to the center manager;
• You are responsible for writing procedures for night supervisors and optimizing processes.

• You hold a higher education degree preferably in a humanities field;
• You have at least 2 years of experience working with people from different cultural backgrounds;
• You have extensive experience in conversation techniques, including experience in psychosocial counseling of people in vulnerable situations;
• You have previous experience in managing and coaching of a team;
• You have experience in safety management and dealing with aggression;
• You are entrepreneurial and possess the ability to tackle problems independently and act quickly;
• You can work fluently and efficiently with different applications within MS Office (including Word, Outlook, Excel and Teams;
• You speak and understand English fluently (= the working language in the center); any other language is an asset.
• You are empathetic and diplomatic, but can also set clear boundaries;
• You are systematic and administratively accurate;
• You are willing to weekend shifts and are flexible.

• You will work an average work week of 38h;
• Waking nights from 9:45 pm to 8 am, working on a cycle of 7 consecutive nights alternating with 7 consecutive days off;
• We offer a fixed-term contract of 6 months;
• Clause of emergency shelter: the duration depends on assignment by the government in the context of organizing emergency shelter for applicants for international protection;
• Meal vouchers of 8 euros per day;
• Group insurance and possibility of joining hospitalization insurance (with personal contribution);
• Commuting by train is fully reimbursed - in a bus subscription we intervene 75%, a net bicycle allowance of 0,36€/km; reimbursement of other means of transport (car, motorcycle) is in accordance with sectoral and legal rules.

Sint-Lambrechts-Woluwe