Job Description:
We are looking for a proactive monitoring specialist with a keen interest in technology to monitor our critical systems and infrastructure.
Your role will be vital in monitoring the systems and services at our customer site in Haren, working in the aviation sector.
In this position, you will be the 1st line of support to monitor the behavior of business-critical systems and services, and responsible to take initial actions to diagnose, analyze, and restore systems/services.
You will work closely with operational and network technical teams. Therefore teamwork, ability to work proactively and self-learning skills are essential for the role.
Key responsibilities
Proactively monitor systems and infrastructure in scope (from network and infrastructure components, voice communication systems to mission-critical systems)
Managing alerts raised by monitoring systems according to internal procedures
Apply procedures to restore systems and services and take part in planned and unplanned interventions
Provide first line support to internal and external customers via phone, email and walk-in.
Report, document and follow up incidents/tasks in the appropriate tools
Perform scheduled health checks of IT components, scheduled contingency tests and disaster recovery exercises
Review technical documentation and contribute to the on-going improvement of the working procedures
Work autonomously in shifts in a 24*7 environment (shift rotation, on call, etc)
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