Service Support Specialist

KONE is looking for a Service Support Specialist to support a team of 8 service team leaders with daily service work in the Brussels area.

What makes this opportunity interesting?

A highly varied position where you will work with many different stakeholders (customers, team leaders, technicians, etc.) and departments (sales, administration, accounting, etc.).

You will have the opportunity to work daily with experienced team leaders, learn from them and develop a wide range of skills.

General responsibilities

• Work closely with team leaders to ensure efficiency in the field and optimal customer service
• Taking over some tasks and role of a team leader when he/she is absent (backup role)
• Ensure proper follow-up and reporting of inspection reports from inspection bodies for some of our specific customers
• Re-contacting customers who have responded to our satisfaction survey so that we can take both one-off and large-scale actions to improve our service
• Handling customer complaints regarding maintenance/repair service
• Working with our customer service department to ensure that our customers receive quick and efficient responses.
• Tracking key leads in our CRM system in collaboration with customer service to convert these leads into orders.
• Proactively suggest improvements to optimize the work process and increase quality within the teams.

Ad-Hoc responsibility

In the absence of a team leader, you will take over some of the duties and the role of the team leader: scheduling, managing customer requests, coordinating service within the team, managing absences, etc.

Who are you?

• You have a bachelor's or master's degree in a technical area
• You are results-oriented and entrepreneurial, with an affinity for technology.
• You have good communication and commercial skills.
• You have good numerical and administrative skills (system management), a good knowledge of costs and commercial and financial skills.
• Stress resistance, ability to switch quickly, customer focus and creativity in finding solutions.
• You speak fluent French (C1), speaking Dutch would be a plus.

What's in it for you?

This is a great opportunity for a recent graduate to expand their knowledge of service operations and develop a wide range of skills.

You will join an international company with an open corporate culture where employee development is key and internal mobility is encouraged. You will receive a competitive salary with attractive fringe benefits (e.g. meal vouchers, telephone, insurance, bonus, etc.).

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

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