Customer Value Manager

At Polysense, we're building intelligent quality and process systems for the food production industry. Our computer vision and process optimisation solutions help producers all over the world drastically reduce waste, improve quality consistency, and operate more efficiently. Especially in a world with rising variability, tighter margins, and growing customer demands, this becomes a non-negotiable.

We're working with the biggest brands in the global food industry and as we scale rapidly, we want to ensure every implementation delivers
measurable business value
. To make this happen, we are hiring our first
Customer Value Manager
: a strategic, analytical customer-facing role designed to prove ROI, build trust, and drive expansion.

This is a
0→1 role
, ideal for someone who wants to build the value framework, processes, and storytelling that will shape Polysense's future growth.

What you'll be doing

From the start of an implementation until upselling the account, as a Customer Value Manager you can make impact at every step of the way. Let's dive in it in a chronological order:

1. Post-implementation value scoping

• Work directly with customers to quantify realized ROI: savings in waste, labor, time, quality improvements.
• Build high-quality business cases that articulate value to production managers and executives.
• Support change management efforts to help customers transition from manual QC to trusting the system.
• Verify measurable outcomes and provide executive-ready reports.

2. Implementation Involvement (Commercial & Managerial)

• Join implementations at kick-off to ensure clarity on promised value.
• Act as a commercial-oriented "delivery lead" alongside the technical project manager (no technical tasks).
• Participate in steering committee (steerco) meetings to present value progress to customer leadership.
• Monitor organisational changes needed on the customer side to achieve expected results.

3. Upsell Scoping

• Identify opportunities across products, lines, and facilities based on ROI insights.
• Provide structured scoping input to Sales for further commercial follow-up.

4. Storytelling & Case Studies

• Collaborate with Marketing by providing high-quality data and narratives.
• Develop compelling case studies, success stories, and frameworks that help Sales close future deals.
• Contribute to Polysense's overarching ROI narrative for prospects and investors.

What you bring

Background

• You have 3–5 years of experience in consulting.
• You love the numbers and dream about Excel sheets during your sleep.
• You carry strong analytical skills and have solid business case experience.
• Would be great if you have experience in industrial operations or the food production industry.
• You're skilled in building structured presentations ("slide decks") and turning data into a persuasive story.

Skills & Mindset

• You're a strategic communicator who can operate confidently with technical teams and customer leadership.
• You're capable of going from
  zero to one.
  Building frameworks, templates, and processes from scratch is what gets you out of bed every morning.
• You're customer-facing and able to quickly build trust with stakeholders.
• You know how to ask the right questions to extract operational and financial data from customers.
• Naturally structured, proactive, and comfortable owning deliverables.
• Motivated by measurable impact: numbers, metrics, business transformation.

The perks - What's it in for you?

• Full ownership
  : Take initiative, make an impact, and help shape the future of Polysense.
• Freedom to innovate
  : Experiment, create, and bring your bold ideas to life.
• Ambitious team spirit
  : Join a close-knit team that means business—collaborative, creative, and full of energy. We make it work and make it matter
• Amazing workspace
  : Work from the vibrant and stylish Upoffiz campus in Ghent—easily accessible and buzzing with energy.
• Shared growth
  : Take ownership of your projects while co-developing the future of Polysense with the team.

Why Polysense?

This is more than just a job—it's your chance to help us build something extraordinary. You'll be at the forefront of our growth, turning ideas into reality and shaping the future of our success. If you're ready to bring your A-game, connect with amazing people, and make a lasting impact, we can't wait to meet you.

Ready to join us?

Let's build something amazing together. Apply now and be part of the Polysense success story