Customer Success Manager

Your daily workout
**Are you ready to transform the corporate wellness industry with us?

We are looking for a first-ever Belgian Customer Success Manager (M/F) to join our mission at EGYM Wellpass and revolutionize employee access to sports and wellness activities. In this role, you will be part of the Existing Business team (based in Paris), responsible for managing current clients and will be included to the Belgium Team in the Bruxelles offices.

EGYM Wellpass is an innovative employee benefit offered by EGYM, an international company and market leader in Europe (Germany, Austria, Belgium, France). It provides access to over 6,000 gyms and wellness activities, helping companies attract and retain top talent while promoting quality of life at work, with strong ambitions for global expansion.
Your mission will be to guide new clients from both the Belgium and French market through innovative launches, track performance in the first months of collaboration, and meet the expectations of clients in our 1-to-Many portfolio.**
Does this sound exciting? If you're passionate about customer relations, thrive on challenges, and want to make a difference in workplace wellness, don't miss this opportunity, apply now to join our team

• Onboarding Management: Support new clients in their start with Wellpass. This includes handover from the sales team, first contact with the client, creating a specific action plan for launch, and tracking KPIs for the first 3 months.
• Identifying Business Opportunities: Collaborate with other Customer Success Managers to develop revenue and offer the best deals to our clients. You'll also work closely with the Renewal team, which handles contractual matters alongside the CSMs.
• Managing the 1-to-Many Portfolio: Using our inbound request management tool (Intercom), you'll interact with numerous clients (HR, HR Directors, Works Councils) and adapt to their specific needs. Our work is always focused on client satisfaction with a "problem-solver" mindset.
• Team Project Management: As the CSM team grows, we must develop scalable strategies to meet objectives while handling volume. Each team member manages side projects in collaboration with other EGYM Wellpass departments to optimize processes and boost performance.
• Event: Host client visits and lead webinars to promote EGYM Wellpass throughout the company and increase engagement.
• Tool Mastery: You'll be trained to use internal tools including Salesforce, Tableau, Intercom, Braze, Beefree, Notion, Google Suite, Slack, etc.

Your fitness level

• Graduate from a top business school or equivalent.
• Language skills: French & Dutch
• 2 years of experience in B2B customer relations
• Strong ability to work with a team spirit while working remotely
• Excellent writing skills and perfect command of spelling/grammar
• Creative and proactive, you bring innovative ideas to improve processes
• A team player who thrives on collaboration
• Deeply aligned with Wellpass' mission and eager to support its growth
• Highly adaptable and comfortable in a fast-changing environment

The equipment we provide

• EGYM Wellpass subscription covered: Free access to a wide selection of sports and wellness clubs, with the possibility of sharing sessions with colleagues for more motivation and fun.
• Provided equipment: Laptop, screen, mouse, headset, and all necessary tools for optimal efficiency.
• Frequent travel to Paris: as your direct manager will be based in Paris, it's required to have the flexibility to travel once a month
• Mentoring Program: Exchange knowledge and grow together across teams and locations through our self-organized mentoring platform
• Alan health insurance: Health coverage with a 50% reimbursement, including family coverage.
• Pluxee meal voucher card: A value of €8 per day

Your warm up plan

• 30-minute HR interview with Dolihane

• Interview with Coralie, Team Lead Customer Success (visio)

• 30min Case study

• 30min interview

• Interview with John, Team Lead, Belgium (at the office)

• Interview with Solène, Head of Existing Business
• Final conversation with Jennifer, our Senior Sales Director

Contact Information
Please upload your CV in English.
Apply now with your application (resume, availability date, and salary expectations), specifying job ID #1698.
Contact person: Dolihane Feddag.

About Us
Become part of EGYM
EGYM is a global fitness technology leader, providing fitness and health facilities with intelligent workout solutions. EGYM makes exercising smarter and more efficient with its comprehensive suite of connected gym equipment and digital products that integrate seamlessly with 3rd-party-hard- and software. The result is a fully connected training experience that drives measurable business and health outcomes on and off the training floor.

EGYM also offers subscription-based corporate fitness- and wellness solutions built on a combination of gym-access and EGYM fitness programs that directly target costly chronic conditions and boost employee health, leading to higher productivity and well-being.

EGYM's global headquarters are in Munich, Germany, with North American offices in Denver, Colorado.

EGYM is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs, regardless of race, gender, religion, sexual orientation, age or any other aspect of an individual's identity.