Functie

Do you have a bachelor’s degree in Computer Science, Information Technology, a closely related field, or equivalent experience required? Are you familiar with ITIL? Do you have knowledge of troubleshooting and incident management? Then, this is the job for you! Employer is part of the Japanese Employer Corporation, a leading supplier of automotive technology products employing more than , people worldwide. Our Values

Growth & happiness for our employees and colleagues Inspiration & trust for our customers A sustainable environment for the future Employer Group Way Be proactive, make changes (take on challenges, move fast, be enthusiastic) Make people grow, make them dream Move forward, build the future (optimize actions and have the courage to change, keep up with the latest developments, make sure our actions help the local community and the environment) Safety, health and quality supremacy as a foundation Why should you apply to Employer ? Passion for automotive, advanced technologies and Innovation Open, multicultural and international environment with convenient access to Braine - L’Alleud (south of Brussels) Skills development and continuous training Good working atmosphere
Jobomschrijving

Your mission Our multicultural ICT team, composed of employees, located on Braine-l'Alleud and Baudour sites, is currently looking for an IT Service Desk Agent What will you work on?

Responsible for the maintenance, configuration, and reliable operation of workspace services. Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues. Implementation and installation of the ICT desktop computing hardware and software environment. Management of the hotline to provide support to our users while respecting the governance of our ticketing tool. Welcoming new colleagues (explaining the equipment available to them and respecting procedures Jouw profiel MUST HAVE Experience level Confirmed Fluent in English and French A first hands-on work experience in managing computers, printers, hardware, networks, and software. Strong ability to quickly grasp new concepts and work efficiently with meticulous attention to detail. Excellent communication skills, enabling effective interaction with end-users. Self-motivated and capable of organizing and prioritizing tasks independently. Willingness to handle computer and network administration tasks, such as infrastructure oversight and asset management. On-demand software installation & ITMS Office printers knowledge in management and support,Office Client troubleshooting, Office Admin console management, File server access management, Office IT equiment management, IT asset management, Active directory management Customisation of PCs specific to the department (folder access and installation of special software) Android / iOs base troubleshooting NICE TO HAVE - years in managing computers, printers, hardware, networks, and software experience Lotus notes (config, DB and support) experience Matrix experience ITIL certification Cisco Jabber (management, number assignment, support) experience Aanbod What can we offer you? A diversified function combining technical, relational and organizational aspects, with remarkable products & business perspectives in continuous evolution An attractive salary with competitive fringe benefits Extralegal and company holidays Sports & family events for our employees and their family How do you apply? Answer to this job ad by sending a CV & cover letter If your profile on paper matches to our need, we will contact you for an interview (HR & Hiring Manager) to challenge your suitability for the open position. If there is a mutual interest, you could meet some of your colleagues to get a clearer idea of your future team! And last but not least step in our recruitment process is to take an Assessment Center to measure your softskills. Your recruiter, e FAUVILLE, Senior HR GeneralistFollow our activities on our Linkedin, Instagram & Facebook pages!